Fractional COO & CTO · grocery, hospitality & retail

Operational intelligence for your
premium grocer, new store opening, hospitality group or retail brand.

Exklusive Consulting bridges technology, operations and finance for food, retail and hospitality businesses, from pre-opening to multi-unit scale. Strategy that gets installed, not just recommended.

Request a consultation →Take the 20 questions

● Receiving: every case counted against the PO● Daily flash: sales, labor, shrink and margin on one page● POS, back office and accounting reading one item file● Count variance coded within 24 hours● Pricing reviewed on a fixed monthly cycle● Opening critical path signed off before day one

Some of the companies we have worked with

Where are you?

Scaling without infrastructure is expensive.

Pick the stage you are in. Every one has its own way of breaking, and its own fix.

01 / 05

Before the doors open

The cheapest moment to install structure is before there is anything to fix.

Typical engagementPre-opening and launch lead

How we work

What breaks

Systems chosen from the vendor demo, not from how the store will run
Item file, costs and recipes built in a rush the week before opening
No receiving, inventory or cash controls on day one

What we install

Technology selection and configuration: POS, back office, accounting, e-commerce
Item file, pricing architecture and recipe costing
Opening SOPs, roles, hiring plan and training
Pre-opening budget and the critical path to day one

The bridge

Most problems live in the gaps between departments.

Technology, operations and finance each work. The money leaks where they meet. Pick a connection.

The gap

The POS was configured by the vendor and the floor works around it. Receiving happens on paper and gets keyed in later, if at all.

The bridge

Systems configured around how the store actually runs: item file, receiving, transfers, waste and permissions set up by role, and a team trained to use them.

The cost of not seeing it

What is a point of margin worth to you?

Shrink nobody can explain, invoices paid above agreed cost, labor scheduled by feel. Each one is a fraction of a point. Together they add up.

Annual sales$5MMargin points leaking through the gaps1.5 pts

That leak is costing about

$75,000

a year, or $1,442 every week the doors are open.

A simple estimate: annual sales × margin points. It is not a forecast. An audit measures your real number.

What makes this different

Most firms deliver recommendations. We deliver integration.

Comparison	Strategy consultants	Technology vendors	EXKLUSIVE.CONSULTING
What you get	Recommendations	A platform	✓ Integration, installed
Who does the work	Analysts, then your team	Their onboarding team	✓ An operator who has opened and run stores
Fit	A framework applied to you	You adapt to the software	✓ Built around how you run
Covers	Strategy	Their product	✓ Technology, operations and finance together
Measured by	The deck	Go-live	✓ Margin, visibility and what runs without you

EXKLUSIVE.SOLUTIONS

When the answer is software, we build it.

Exklusive Solutions is our technology business. It designs and runs custom platforms for operators, including Exklusive Hubs: ordering, vendors, finance, teams and communications in one place, built around how your business works.

Explore Exklusive Solutions ↗

20 questions · 5 minutes

Is your store a business, or a very expensive set?

The questions asked on day one of every engagement. They have nothing to do with how the store looks. Answer them and get your score, a readout and the list of what to fix first.

Take the diagnostic →

Insights

Notes from inside the operation.

All articles →

OperationsFoundersLeadership

October 12, 2026·7 min read

The $20 Smoothie Is Not the Point

Foxtrot closed 33 stores in a day. Erewhon is opening in New York. The difference isn't the smoothie. It's whether all twelve systems a premium store runs on are built and held, and most operators find that out around month fourteen.

Read

FoundersOperations

March 29, 2026·1 min read